Credit card upgrade
Millions of U.S. Bank credit card customers had no way to upgrade their card without calling a call center. I led the design of the…
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Transaction ledger
Transaction history is one of the most-visited surfaces in any banking product, and one of the hardest to get right across device sizes. I redesigned…
Manage cards servicing hub
U.S. Bank’s card management features were scattered across multiple entry points, and usability testing confirmed what customers had been experiencing: finding what they needed took…
Track your card
A new credit card arrives in the mail, but the customer has no idea when, and no way to know if it was lost or…
Report cards lost or stolen
Losing a card is stressful. Having to navigate three separate digital flows to report a lost debit card, ATM card, and credit card made it…
Digital fraud claims
Before this project, every U.S. Bank credit card fraud claim required a phone call, even at 2am when a customer’s card was just compromised. As…