Addressing a major pain point for credit card customers, our team delivered a multi-channel feature that communicates the shipping status for new cards, as well as timely prompts for the next right actions. Note: Due to the confidentiality requirements of this project under an NDA, I am unable to…

Our team delivered a major update to the report card lost or stolen banking feature, releasing the first to market multi-card feature of it’s kind. Collaborating with stakeholders across the bank, this feature consolidated differing experiences for debit, ATM and credit card replacement. We also took the opportunity to…

Following the release of credit card transaction dispute, I led the design for a conversational approach to transactional fraud initiation within the digital channels. Note: Due to the confidentiality requirements of this project under an NDA, I am unable to share specific details of the work. However, this case…